FAQs

No. Avero leaves the hardware business to the POS companies – we’re a software-as-a-service (SaaS) solution that provides clients with a dynamic and user-friendly cloud-based tool to help restaurant operators drive revenue, reduce prime costs and save time in their operations.

Yes. The beauty of not having hardware is that installation is quick and painless, with a short checklist of to-dos. Our customer success team will be with you every step of the way and will provide you with simple instructions for getting Avero up and running in your operation in no time.

Yes. Avero offers flexible solutions to fit the needs of every type of restaurant operation. Our team will help you find the right solution or package for your business so you’ll have everything you need, without paying for anything you don’t.

Yes. Avero works with some of the most secure networks in the industry, from large casino groups to major dining chains, who all trust Avero with their data. Our data extraction utility processes data from the POS on a nightly basis, encrypts the data, and securely transfers it back to Avero’s data warehouse.

Avero is a web-based software solution, so it’s accessible on any iOS or Android device with an internet connection. Avero works best with Chrome and Firefox web browsers. Edge and Internet Explorer 11+ are also supported, though not recommended. Internet Explorer versions 10 and below and Safari are not supported.  We also offer real-time mobile apps with free with subscriptions on supported systems that meet the minimum requirements. 

Avero is committed to getting you the information you need, when you need it. That said, since Avero is a web-based solution, speed depends primarily on your internet connection. The amount of data you pull can also play a role in the speed of the tool as it works to aggregate the insights. Some reports populate instantly, others may take a few seconds to load, but we never stop working on improvements to our software, so it can only get better.

Avero allows you to create an unlimited number of customized dashboards that will automatically update overnight so you’ll always have the most up-to-date insights. Populate your dashboards with up to 20 of the metrics you’re most interested in, complete with visualizations like graphs and tables. Each user can create their own custom dashboards, or you can share yours with the team for standard metrics of accountability.

Once you determine the key insights you want to receive, you can set them up to automatically hit your email inbox daily, weekly or monthly. Dread adding more emails to your inbox? No problem. You can always log in to your saved reports and get to your insights within a few clicks.

You can access your existing data on any web browser. Issues outside of Avero’s control that affect the functionality of your POS, like power loss, internet failure, firewall configurations, or POS server issues can interrupt Avero’s ability to collect new data.  Our additional fail-safe measures automatically attempt to recover missed data transfers and are successful a majority of the time. However, if a data transfer is not autorecovered, our support team will work closely with you to resolve it in a timely manner.

Avero is integrated with over 50 POS, labor and time systems. Want enterprise insights, but have different POS systems? Avero can bring all your performance data into one single view. Switching to a new POS system or upgrading your server? Avero retains all your historical data so you never miss a moment. We make the transition seamless so you can focus on the important stuff — getting the solutions you need. See a list of available integrations here. 

Avero only pulls information stored on your POS, so as long as your machine is PCI compliant, Avero insights are too. Rest assured—your POS data is protected with Avero.