Every food and beverage operator knows the importance of driving revenue through different types of promotions. They also know that in order to track inventory properly, sometimes they have to void items due to accidental over-ringing or selling out of a particular item. Using the right restaurant software, restaurant operators can implement various measures to make sure that these actions are justified in their execution and tracked properly instead of misused or applied for the wrong reasons.
Here are several ways Avero‘s restaurant software raises red flags for promotions and voids:
- Promotion-to-Check Ratio: Given the same time range of opportunity, you would hope that all of your servers had a fairly average ratio of voids and comps in comparison to the number of checks they have opened. After all, what are the chances that one server gets guests with birthday coupons all night long? Tracking the quantity of promotions as well as the dollar amounts can highlight an employee who might be using questionable methods for financial gain. You may love giving guests the opportunity to enjoy a discount or complimentary dessert on their birthday and reward them for their patronage to build greater yearly revenue, but be wary of the same server always lighting the birthday candles. Confirm your suspicion using restaurant software to prevent POS fraud.
- Authorizing Employees: Although you want to trust all your employees with every aspect of the business, there are specific duties that should be delegated to only certain individuals. In order to prevent restaurant POS fraud, make sure your authorizing employees are up to the task. As nice as it would be for servers to delegate their own comps and voids, you need someone in a position of power to determine the category in which each transaction should fall. Having the ability to unnecessarily buy your table a round of drinks in hopes of getting a larger tip, or void off an appetizer that was not only delivered but thoroughly enjoyed in order to keep the difference in the cash payment, may be too much temptation for certain servers.
- Smart Check Search: One of the quickest and easiest ways to get a glimpse into how many promotions or voids occur is to run several types of check searches. Seeing checks that not only have voids applied but also have items transferred could reveal that someone is defrauding your business out of revenue. Should there ever be a check with promotions where the payment was $00.00 that you or a fellow manager didn’t know about? Conduct regular check searches through Avero and reveal your true fraud adversary!
Learn more about Avero’s Promos & Voids solution – contact us today.
