At Avero, the leading hospitality industry software, we work with operators daily to understand their points of pain and offer solutions to improve their restaurant business. A common frustration we hear about in all segments of the hospitality industry is the difficulty of recruiting and retaining talent for all staff roles – from chefs to servers to bartenders and more.
Here are a few best practices that we’ve heard from them – and that we’ve experienced ourselves, since many of us started in the industry – to find key additions to your team, keep your best employees loyal to you, and ultimately improve restaurant sales:
- Don’t forget the background check. Ever heard the phrase “If a shortcut worked it would be called the way of doing things”? We know restaurant operators are severely limited on time, but don’t overlook doing your homework to make sure someone will be a great fit for your team. Even if they interviewed well and passed training with flying colors, double- and triple-check their employment history so you know exactly what you’re getting yourself into.
- Empower your employees. The quickly moving world of technology can create some “lost in translation” issues – something as simple as looking at your cell phone is different now than it was 10 years ago, especially with the availability of real-time data and social media. Make sure your employees feel comfortable about providing feedback about these types of issues, and that their feedback will be recognized.
- Promote from within. Your best new bartender, manager, or sous chef could already be in your restaurant right now, just in a different position. Giving people on your team new responsibilities can lead to fresh perspectives for different roles and create mutual accountability.
Learn more about how Avero can help you improve restaurant service – get started today.
